Evolving IT Service Management commentaries, thoughts, experience sharing and discussions from the training room
Today, companies simply cannot afford to have less than 99% of availability on their IT systems with IT system downtime costing 26.5 billion* lost in revenue annually. Systems Management Professionals are the daily heroes who do their best to reduce IT downtime and business continuity optimal. Acquiring critical ITSM skills to align IT Services with business using ITIL best practices is part of the equation in nurturing a good IT team.
By taking an ITSM-centric approach, we teach adult learners how IT resources could be strategically and tactically organized to deliver business value at the right processes at the right time and place. Such is the value of internalizing IT service management concepts.
However, the interesting part is on the way we go about it: Hot Strategic discussion / debate!
Chances are, being agile in our IT service management approach, we can continuously adapt ourselves with the changing technology arena. Alright, training of another batch of ITSM professionals completed in time again. Happy.
Source: Information Week