Chatbots on the mobile apps or websites are becoming a popular method to interact and service an organisation’s customers. This course will guide you on how you can build & harness a basic Chatbot into your business. This course is designed for organisations wanting to build and launch a Chatbot service on their web or as a mobile service.
Completing a diversified range of tasks, AI and Chatbots have become a norm in our everyday life. This technology has played an important role in the development of various fields. With the increasing popularity of messaging and social media platforms, chatbots are now the part of business messaging. We will explore in this course the many important advantages of using chatbots, learning how businesses can implement those chatbots to benefits business plans while improving their customer service experience.
Today’s chatbots exist in many of our everyday services. The conversational interface comes in many different types of digital formats. For example, Jamie who is on many of our government websites to answer quires when you go to their websites. A dialogue box will pop up asking if you have any questions. If you begin interacting with the chatbot, you will receive answers that has been curated from a bot’s stored knowledge to help direct you in the correct place.
This course aims to help you identify the usefulness of chatbots in our day to day lives as well as how it can improve the quality of service for businesses to enhance user and customer service experience.