Alignment of business objectives and IT controls is both an Art and Science!
Exciting to see IT professionals preparing for a new season of ITIL deployment with new business value creation, new processes and new IT support methods. Alignment of business objectives and IT controls is both an Art and Science indeed!
Incident Management is a key element of supporting any IT-enabled organization. Focusing on the readily available processes and tools developed to realize an improved approach over time, can make the work of front-line IT engineers much more effective and efficient. Happy to be a part of your ITSM learning journey.